Refund Policy
Last updated: July 15, 2026
1. Free Report
Your first competitor report is completely free. No payment is required and no refund is needed for the free report.
2. Monthly Subscriptions
All paid plans (Starter $25/mo, Pro $99/mo, Ultimate $459/mo) are billed monthly through Paddle, our merchant of record and payment processor. You can cancel at any time. Cancellation takes effect at the end of your current billing period — you keep access until then.
3. Refund Eligibility
You may request a full refund within 7 days of your first paid subscription payment if you have not received any competitor alerts during that period. To request a refund, email hello@tomiru.com with your account email or contact Paddle support directly through your Paddle receipt.
4. Paddle Refund Processing
Paddle processes all payments and refunds on our behalf. Once a refund is approved, Paddle will return the funds to your original payment method. Tomiru will downgrade your account to the free plan immediately after Paddle confirms the refund.
5. Non-Refundable Cases
Refunds are not available for: (a) billing periods where alerts were delivered, (b) partial months after the 7-day window, (c) accounts terminated due to violation of Terms of Service.
6. How to Cancel
Cancel anytime by emailing hello@tomiru.com or through your Paddle account. No phone call or sales conversation required.
7. Contact
For refund requests or cancellation questions, contact us at hello@tomiru.com.